1.Do you ship to my country?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
2.How do I know if the item has free shipping?
Free shipping worldwide.
3.How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
please check the dedicated “Shipping Info”.
4.How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your sportout account or by clicking the tracking link in your shipping confirmation email.
5.What is Insurance?
Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
PREPARATION FOR DELIVERY
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 1-3 business days and is NOT included in the overall "shipping time".
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
It may take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
Sportout ships all packages from our warehouse and distribution center.
WHAT IS ITEM PROCESSING TIME
The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. The average processing time is approximately 2 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 3-5 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any,these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, sportout cannot declare purchased items as a gift or list an amount that lower than the actual product price.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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