15-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 15 days of the date of purchase. Once the returned item arrives back in Lefant’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, Lefant refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 15-day money back guarantee expire 15 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 15-day window. For purchases not made directly through Lefant’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Lefant or Lefant's authorized resellers are covered by an extensive warranty.
Lefant's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Lefant's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Lefant.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Lefant will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Buyer must provide sufficient proof of purchase
Lefant must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that Lefant needs to have returned, warranties on those replacements are voided if the wrong item is returned to Lefant or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through Lefant or Lefant's authorized resellers
Dated sales receipt from an authorized Lefant reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by Lefant quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 15 days of purchase)
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
Lefant is not liable for:
Loss of data incurred from use of Lefant products
Returning personal items sent to Lefant
When returning items with a prepaid shipping label provided by Lefant, Lefant takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Lefant does not provide refunds for items damaged in transit for non-quality related warranty claims.